Warranty Policy

At Swift Mobiles, we are committed to providing high-quality mobile phones. All products sold on our website come with a warranty according to the manufacturer’s terms and conditions.

1. Warranty Coverage

Most mobile phones purchased from our store include a manufacturer warranty ranging from 6 to 12 months, depending on the brand and model.

The warranty generally covers:

  • Manufacturing defects

  • Hardware malfunctions

  • Faulty internal components

  • Software issues related to factory-installed operating systems

Warranty service will be provided by the authorized service centers of the respective brand.

2. Warranty Start Date

The warranty period begins from the date of purchase mentioned on your invoice or receipt.

Customers must keep the original purchase invoice as proof of warranty.

3. What Is Not Covered Under Warranty

The warranty does not cover damage caused by:

  • Physical damage, drops, or broken screens

  • Water or liquid damage

  • Unauthorized repairs or modifications

  • Installation of unofficial software or rooting/jailbreaking

  • Damage caused by misuse, negligence, or accidents

  • Normal wear and tear of accessories (chargers, earphones, cables)

4. Warranty Claim Process

If your mobile phone develops a fault during the warranty period:

  1. Contact our support team or visit the authorized brand service center.

  2. Provide:

    • Original purchase invoice

    • Device with original IMEI number

  3. The service center will inspect the device and determine if the issue is covered under warranty.

If approved, the device will be repaired or replaced according to the manufacturer’s policy.

5. Dead on Arrival (DOA) Policy

If a device is found defective upon arrival, customers must report the issue within 48 hours of delivery.

After verification, we may offer:

  • Replacement of the product

  • Exchange for the same model (subject to availability)

6. Third-Party Accessories

Accessories such as chargers, cables, and earphones may have limited warranty coverage depending on the manufacturer.

7. Important Notes

  • Warranty claims are subject to manufacturer inspection and approval.

  • Customers may need to visit the nearest authorized service center for repairs.

  • Our store acts as a seller, while warranty services are provided by the brand manufacturer.

8. Contact Support

For warranty assistance, please contact our support team:

Email: info@swiftmobiles.com
Phone: 216 920224851
Address: Alfredo Cunha n291 Matosinhos Porto 4450-023 Rua Marques sa da bandeira 485 R/C Vila nova de Gaia